Introduction
Rise & Shine Property Services Ltd (“Rise & Shine”, “we”, “us” or “our”) is committed to protecting your privacy and respecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, request a quote, enquire about our services, subscribe to our updates, apply for a position or interact with our business in any other way.
We operate across Auckland, Wellington, Christchurch and Queenstown, providing commercial cleaning, specialist cleaning and property care services. We handle personal information in accordance with the New Zealand Privacy Act 2020 and other applicable laws.
By using our website or providing personal information to us, you acknowledge the practices described in this policy.
1. Information We Collect
We may collect personal information directly from you, through your use of our website, or from other sources where permitted by law.
The information we collect depends on your interaction with our business.
1.1 Information You Provide
When you contact us, request a quote, subscribe to our updates or use our services, we may collect:
- Contact information: Your name, email address, telephone number and business contact details.
- Business and property information: Your organisation's name, property address, premises details and information about your cleaning or property care requirements.
- Enquiry details: Information you provide through contact forms, quote requests, site visit requests and other communications.
- Customer and service records: Information relating to quotations, service agreements, scheduling, service delivery, invoices, payments and ongoing customer relationships.
- Newsletter subscriptions: Your email address and any associated subscription preferences.
- Employment information: Information submitted through job applications or careers enquiries, which may include your CV, employment history, qualifications, references and contact details.
- Feedback and correspondence: Reviews, comments, complaints and other information you choose to provide.
You may choose not to provide certain information. However, we may be unable to respond to your enquiry, prepare a quote, arrange a site visit or provide a requested service if essential information is not available.
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical and usage information, including:
- Your IP address.
- Browser type and operating system.
- Device and technical information.
- Pages visited and links clicked.
- The date, time and duration of your visit.
- The website or source that referred you to our website.
- Information about how you interact with our website.
We use this information to understand website usage, maintain security, troubleshoot technical issues and improve our website and online services.
1.3 Information from Other Sources
Where lawful and appropriate, we may obtain information from third parties, including business representatives, service providers, publicly available sources and individuals authorised to act on your behalf.
We take reasonable steps to ensure that personal information collected from other sources is handled in accordance with applicable privacy requirements.
2. How We Use Personal Information
We use personal information for purposes connected with operating our business and providing our services. These purposes may include:
- Responding to enquiries and requests for information.
- Preparing quotations and arranging site assessments or visits.
- Delivering and managing commercial cleaning, specialist cleaning and property care services.
- Communicating with customers about bookings, schedules, service updates and account matters.
- Managing customer relationships, contracts, invoices and payments.
- Sending newsletters, company updates and relevant marketing communications where permitted by law.
- Processing job applications and responding to employment enquiries.
- Managing website performance, functionality and user experience.
- Analysing website traffic and the effectiveness of our content and marketing activities.
- Maintaining business records and meeting legal, regulatory and contractual obligations.
- Protecting our business, website, customers and systems against fraud, misuse and security threats.
- Establishing, exercising or defending legal claims where necessary.
We will not use your personal information for an unrelated purpose unless we have a lawful basis to do so.
3. Newsletters and Marketing Communications
Our website allows visitors to subscribe to Rise & Shine updates, which may include cleaning guides, sustainability information, company news and other relevant content.
If you subscribe, we may use your email address to send these communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.
Where required by law, we will obtain your consent before sending marketing communications. Unsubscribing from marketing communications will not affect essential service-related communications where these are necessary for an existing business relationship.
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to support functionality, understand visitor behaviour and improve the online experience.
Cookies are small text files stored on your device when you visit a website. Depending on their purpose, they may help a website remember preferences, measure traffic or understand how visitors interact with its pages.
We may use analytics tools or other third-party technologies to collect information about website visits and interactions. The information collected may include technical details, browsing activity on our website and information about how visitors arrive at or navigate through our pages.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some website features.
Where required by law, we will obtain consent before using cookies or similar technologies that require it.
5. Disclosure of Personal Information
We do not sell your personal information to third parties.
We may disclose personal information where reasonably necessary for the purposes described in this policy, including to:
- Service providers: Website hosting providers, IT support providers, email and newsletter platforms, analytics providers and other suppliers that support our business operations.
- Business partners and contractors: Organisations or individuals involved in delivering or administering our services, where relevant.
- Professional advisers: Lawyers, accountants, insurers and other advisers who assist us with business, financial or legal matters.
- Government agencies and regulators: Public authorities, law enforcement agencies, courts or other bodies where disclosure is required or permitted by law.
- Other parties: Any person or organisation where you have authorised disclosure or where disclosure is otherwise lawful.
We take reasonable steps to ensure that third parties handling personal information on our behalf protect it appropriately and use it only for authorised purposes.
Overseas Disclosure
Some third-party service providers may store or process personal information outside New Zealand.
Where personal information is disclosed to an overseas recipient, we will take steps to ensure that the disclosure complies with the applicable requirements of the New Zealand Privacy Act 2020, including any requirements relating to overseas disclosures.
6. Storage, Retention and Security
We take reasonable security measures to protect personal information against loss, unauthorised access, use, modification, disclosure and other misuse.
Depending on the circumstances, these measures may include access restrictions, secure systems, appropriate staff permissions and safeguards provided by our service providers.
However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, meeting legal obligations and resolving disputes.
When personal information is no longer required, we will take reasonable steps to securely delete it or de-identify it, where appropriate and permitted by law.
7. Employment Applications
If you apply for a role or submit an employment enquiry through our website, we may collect and use the personal information you provide to assess your application, evaluate your suitability for a position and communicate with you during the recruitment process.
Your information may include your contact details, CV, employment history, qualifications, references and other information relevant to your application.
We will use this information for recruitment and related administrative purposes, and retain it only for as long as reasonably necessary, subject to applicable legal requirements.
Please ensure that any personal information you provide about referees or other individuals has been shared with their knowledge and appropriate authorisation.
8. Your Privacy Rights
Under the New Zealand Privacy Act 2020, you have the right to request access to personal information we hold about you and to request corrections if you believe the information is inaccurate, incomplete or misleading.
You may also raise concerns about how your personal information has been collected, used, stored or disclosed.
To exercise these rights, please contact us using the details in the Contact Us section below.
We may need to verify your identity before processing a request. We will respond in accordance with our legal obligations and applicable timeframes.
If you are dissatisfied with our handling of your personal information or a privacy request, you may contact the Office of the Privacy Commissioner in New Zealand.
Website: https://www.privacy.org.nz/
9. Third-Party Websites
Our website may contain links to external websites, platforms or services operated by third parties.
These websites may have their own privacy policies and information-handling practices. Rise & Shine is not responsible for the privacy practices or security of external websites that we do not operate or control.
We recommend reviewing the relevant privacy policy before providing personal information to any third-party website or service.
10. Children's Privacy
Our website and services are primarily intended for businesses, organisations, property managers and individuals seeking cleaning or property care services.
We do not knowingly seek to collect personal information from children through our website unless it is appropriate and lawful in the circumstances.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website features, information-handling practices or applicable laws.
Any changes will be published on this page, and the “Last updated” date will be revised accordingly.
We encourage you to review this page periodically to remain informed about how we handle personal information.
12. Contact Us
If you have any questions about this Privacy Policy, wish to request access to or correction of your personal information, or have a concern about how your information is handled, please contact us.
Business name: Rise & Shine Property Services Ltd
Email: inquiry@riseandshinepropertyservices.co.nz
Phone: 0800 274 469
Website: https://riseandshine.devbuildpro.com/
Business locations:
Auckland
Level 4, 25 Queen Street, Auckland 1010
Wellington
14 Featherston Street, Wellington 6011
Christchurch
185 Cashel Street, Christchurch 8011
Queenstown
22 Beach Street, Queenstown 9300
We will make reasonable efforts to respond to your enquiry and address any privacy concerns in accordance with applicable New Zealand privacy laws.